Collaborative Engineering Tool
By developing adhesive tape solutions for the automotive industry, tesa meets the needs of demanding complex clients in a rapidly changing scientific and technological environment. To enhance the research and innovation process, Demodern designed a product development and sales tool that offers multiple entry points to consult, configure, and co-create a first-of-its-kind adhesive solution.
Four tools one goal
As tesa wants to find custom solutions for complex client demands. With this in mind, we developed multiple tools, geared towards different levels of experience and engagement. This achieved one goal: allowing for the best user experience for each individual customer type, and being able to adapt to their needs and problems.
Customers who already know what they are looking for are guided by a conversational interface. Demodern developed a functional yet charming tone of voice, and visualized each decision step with 3D infographics of the adhesion type. These 3D infographics simulated the adhesion type’s behavior on different materials and surfaces. For maximum realism and accurate feel of the materials, the content was pre-rendered as animated sequences.
Clients are seeking out custom-made tape solutions in the fields of masking, corrosion protection, hole covering, laminating and mounting–yet their specifications change constantly. Demodern analysed all product categories and their existing specifications and properties to sort all products by their attributes. As a result, tesa employees and consultants now have access to an intuitive tag word library enriched by semantic clouds — resulting in an agile and contemporary way to find the perfect product.
3D Carpart Viewer
Engineers can visually define their challenges in a 3D car model simulation. Application fields are clustered by car parts that can be explored freely. Using high quality realtime render technology with WebGL, the point of interest for the desired application solution can be selected. Then, the user can use a digital pen to draw the challenge directly onto the car part.
The sketch tool was built as a native Windows app, and is integrated seamlessly into the umbrella application to achieve the optimal drawing experience with minimal latency and best possible accuracy. In addition, it allows tesa engineers to gain a better understanding about their customers’ very specific problems. Combined with the context search tool, a detailed product development brief is generated in just a few minutes.
Each customer request is given a unique project ID that tesa Engineers can track in order to follow up with consultation. This feature also speeds up the production process by clustering similar topics and needs. Customers can receive realtime updates on the development process using the product ID as a tracking code.
Using a mixture of digital tools, engaging content, and contemporary presentation of information we were able to create not only an interactive exhibition experience, but also improve tesa’s process of handling customer requests. Several hundred registered visitors were given advice through the conversational interface, created sketches and were ultimately assisted in finding solutions for their specific problems.