AI-powered Guest Service
The AI Concierge is an intelligent service platform for hotels, elevating guest communication to a whole new level. As a voice- and touch-controlled device, it provides around-the-clock support for typical service requests – from directions to the spa and restaurant recommendations to technical feedback from the guest room.
Time for new solutions.
Guests today expect more than just a beautiful room – they seek individuality, accessibility, and service around the clock. At the same time, staffing shortages mean front desks are often understaffed, and many questions arise precisely when no one is available. Language barriers further complicate communication, and standardized services often fall short of delivering a truly personal experience.
The digital concierge – always available, always welcoming
What if every guest could receive support around the clock – without waiting times, language barriers, or printed information folders? The AI Concierge makes exactly that possible: personal, discreet, and seamlessly integrated into everyday hotel operations.
It speaks your guests’ language, understands their needs – and is available 24/7.
Private by design. No constant listening. No cloud uploads.
Many digital assistants rely on cloud-based solutions that continuously monitor audio to detect so-called wake words like “Alexa” – constantly transmitting data for analysis. Our AI Concierge takes a different approach: it is intentionally activated by touch, does not listen continuously, and processes information locally – either directly on the device or within the hotel’s secure network.
The system is fully self-contained, can operate offline, and meets the highest standards of data protection.
Smart, intuitive, and always connected.
The AI Concierge doesn’t just understand individual questions – it recognizes context, follows conversations, and responds intelligently, even to follow-up questions. Thanks to multimodal output, it speaks, displays relevant images and videos, and allows content to be transferred directly to guests’ smartphones via QR code. Every interaction becomes intuitive, personal, and seamlessly integrated into the guest experience.
32 languages. One shared understanding.
The AI Concierge communicates naturally and fluently in over 32 languages – without clumsy translations or generic phrasing. Guests are addressed in their native language, with cultural nuances thoughtfully respected. At the same time, the system makes it easier for hotel staff to interact with international guests, enabling smoother communication and delivering a higher level of service.
Optimizing processes and services through smart data use.
Hotels benefit from the AI Concierge not only through faster and more efficient operations but also by gaining valuable insights into guest service behavior. The Concierge automatically records which requests are most frequent, at what times certain services are in high demand, and which issues tend to recur. These insights open up numerous opportunities for optimization: In maintenance and engineering, repair tasks can be prioritized and resolved more quickly, as defects are reported directly by guests and forwarded to the appropriate teams. Housekeeping benefits from better planning, with additional towel requests, cleaning needs, or special room requirements being systematically captured. At the front desk, the Concierge relieves staff of routine questions and booking tasks, allowing them to focus more on personal interactions and complex guest needs. Over the long term, these insights help deploy staff more effectively, manage peak times more efficiently, and tailor the service offering precisely to the needs of the guests – efficiently, securely, and seamlessly integrated into the existing hotel infrastructure.
Getting Started & Scaling with Flexibility
The AI Concierge can be deployed flexibly – from a simple prototype to a fully integrated solution across entire properties or hotel chains. Whether you’re looking to explore the technology or take a strategic step toward digital transformation, we tailor the system to your needs and infrastructure.
