Artificial Intelligence

TRANSFORMING CUSTOMER INTERACTIONS WITH AI-POWERED EXPERIENCES. In today’s digital landscape, businesses need to engage customers in ways that are both intelligent and personalized. Our Artificial Intelligence solutions bring together advanced conversational AI, service automation, and virtual brand interactions to enhance customer experiences, simplify processes, and strengthen brand loyalty. Whether for B2B or B2C, our AI-driven tools make customer interactions smarter, more efficient, and deeply engaging.

TRANSFORMING CUSTOMER INTERACTIONS WITH AI-POWERED EXPERIENCES. In today’s digital landscape, businesses need to engage customers in ways that are both intelligent and personalized. Our Artificial Intelligence solutions bring together advanced conversational AI, service automation, and virtual brand interactions to enhance customer experiences, simplify processes, and strengthen brand loyalty. Whether for B2B or B2C, our AI-driven tools make customer interactions smarter, more efficient, and deeply engaging.

Services

Strategic AI consulting & process analysis

From vision to solution: we translate AI into real business potential.
We analyse processes, data flows and customer interfaces and advise companies on how AI can be used effectively – as a system, as a service or as part of a larger digital transformation project.

  • Development of individual AI roadmaps
  • Analysis of process and data infrastructure
  • Evaluation of AI potential along the customer journey

Conversational AI

Dialogue meets intelligence. With multimodal interfaces, speech processing and personalised responses, we develop AI-supported assistance systems – whether as a digital concierge in a room, a chatbot or an interface at the POS. (Cases: AI concierge for hotel environments, voice UI for retail, multilingual chat interfaces)

  • Development of voice- and text-based assistance systems
  • Design of multimodal touch and voice interfaces
  • Implementation of generative, context-sensitive dialogue systems

AI-based eLearning & training systems

Learn, train, apply – with intelligent assistance systems. Our AI-supported learning solutions enable interactive training in realistic scenarios. They analyse behaviour, provide real-time feedback and support users in developing quickly and in a targeted manner – individually, scalably and data-driven. (Cases: AI Sales Coach prototype, interactive training dialogues with feedback logic, onboarding assistant for complex tools)

  • Simulation of practical learning situations with adaptive AI
  • Real-time feedback and learning progress analysis
  • Personalised training paths & role-based scoring

Generative AI for marketing content

Scalable content production with AI – faster, more targeted, more efficient. Generative AI is fundamentally changing the way marketing content is created. Our solutions enable the automated creation of high-quality text, images, videos and 3D assets – tailored to target groups, channels and campaign goals. The result is content modules that allow brands to communicate in a scalable, individual and efficient manner.

(Case: AI Content Studio for automated visuals, text variants and 3D content)

  • Fast and cost-efficient content production for all channels
  • Dynamic content based on target groups and performance data
  • Generation of texts, images and 3D assets with state-of-the-art AI technology

Customised AI solutions & integrations

Custom AI instead of one-size-fits-all. We develop customised AI systems that are precisely tailored to company-specific processes, data structures and product logic – whether for automation, personalisation or decision support. (Cases: AI product configurators, process automation in B2B, AI applications in retail)

  • Development of specific AI models for processes or products
  • Integration into existing IT systems and platforms
  • Development of scalable, modular AI infrastructures

AI for product innovation & go-to-market

We support brands in rapid, data-driven product development – from the initial idea to rollout. By combining advanced analytics with generative design tools, we help transform concepts into market-ready products faster than ever before. Our approach ensures that every stage of development is guided by real consumer insights and performance data.

  • AI-supported market and target group analysis (including segmentation and price windows)
  • Generative product design (CMF, 3D models, renderings, packaging)
  • Sales forecasts and price optimisation with predictive analytics

AI-powered user experiences & personalisation

Experiences that adapt – in real time. Whether content, product recommendations or gamification logic: we use AI to make digital experiences adaptive and user-centric – for greater relevance, higher conversion rates and deeper customer loyalty.

(Cases: real-time content modulation, AI-generated game logic, predictive user journeys)

  • Dynamic personalisation of content and interfaces
  • AI-supported recommendation systems for commerce and content
  • Adaptive user flows based on user signals

Related Cases

    The AI Concierge

    With the AI Concierge, we have developed an interactive service platform for hotels that redefines true hospitality.

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    PETA - AI-Driven Immersive Experience

    We developed a unique social simulation that uses immersive storytelling and AI to raise awareness for animal rights, fostering deep emotional connections.

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Contact

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